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Factory Management (Complaints)

Volume 388: debated on Wednesday 31 March 1943

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asked the Minister of Aircraft Production what resolutions of complaints he has received concerning the management of a certain aircraft department, of which he has been informed; whether the dissatisfaction is general among the men employed; has any inquiry been made, and with what results?

Some considerable time ago I was concerned as to the efficiency of this factory, and I therefore caused a careful investigation to be made into its organisation and operation by independent experts. Subsequently some complaints were received in my Department from workers employed in this factory. It was as the result of the investigation carried out that the company, at my suggestion, took very energetic measures to overhaul its organisation and to improve its production. I believe that those measures will overcome the difficulties that were being experienced by the company.

When such complaints arise, to whom are they made in the first instance—to production committees?

Such complaints should, of course, be made through the joint production committees at the factory, and in the event of satisfaction not being reached there, there is the regular trade-union machinery by which they can go further.