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Victoria Exchange

Volume 643: debated on Wednesday 5 July 1961

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asked the Postmaster-General whether he will undertake a survey as to the length of time taken by telephone operators to answer callers dialling 100 on the Victoria, London, exchange during each 60-minute period of the day; and if he will make a statement.

I am sorry that the service at the Vitcoria Exchange is not as good as I would like. The average time taken by telephone operators to answer calls has been about 10 to 15 seconds. This has been due to a large increase of traffic at a time of staff shortage.These figures of time-to-answer are based on the regular observations taken at telephone exchanges, and I do not think that a special survey at the Victoria Exchange is necessary.I hope that with the introduction of subscriber trunk dialling at Victoria next week there will be an improvement.