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Registered Letters (Complaints)

Volume 656: debated on Tuesday 27 March 1962

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asked the Postmaster-General if he will state the average length of time it takes to investigate a complaint for the nondelivery of a registered letter.

Information which would enable us to give a precise reply to this Question could not be obtained without disproportionate expense: but sample inquiries which we have had made indicate that the average time is of the order of three weeks. Our aim is to settle these matters as quickly as possible and, if my hon. and gallant Friend has in mind any instance in which he thinks there has been undue delay, my right hon. Friend will gladly have inquiries made.