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Social Security Officials And Claimants

Volume 951: debated on Tuesday 13 June 1978

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asked the Secretary of State for Social Services what steps his Department is taking to improve relations between social security officials and claimants.

My Department provides a very large-scale and widely ranging service to the public, and relations between officials and claimants are generally good. Management is well aware of the delicate nature of some of the contacts and training reflects this. This is constant review of difficulties arising and measures to deal with them.