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Post Office (Quality Of Service)

Volume 955: debated on Thursday 3 August 1978

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asked the Secretary of State for Industry if he will publish the quality of service results for the postal business given in the last quarterly return from the Post Office to the Department of Industry.

No. The figures are for management information within the Post Office and are sent to my Department solely in connection with the monitoring of long term performance within the industry.

asked the Secretary of State for Industry why the quality of service figures given in supplementary statement B (s) 1 of the Post Office annual report and accounts makes no allowance for the reductions in service standards which have taken place since 1970.