asked the Lord Privy Seal whether he is satisfied with the politeness and efficiency of the counter staff at the London passport office.

Yes. The London passport office maintains its record of courtesy and efficiency despite enormous seasonal pressures. I am heartened by the numbers of people who write to express their appreciation.

asked the Lord Privy Seal how long it takes to deal with a passport application (a) by post and (b) in person at the London passport office; and how this compares with the position 12 months ago.

Straightforward applications submitted by any means are currently being processed by the London passport office in seven working days. The position was much the same this time last year.