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Health And Social Security Office, Blackpool

Volume 975: debated on Tuesday 11 December 1979

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asked the Secretary of State for Social Services what steps he proposes to take to increase efficiency and promptness in corresponding with members of the public at the Department of Health and Social Security offices Norcross, Blackpool.

The current extension of mobility allowance to men and woolen up to the age of 64 has resulted in some delays in acknowledging and processing claims, but these are now being tackled through the deployment of additional staff. I am not aware of any current problem of communication with the public in connection with any of the other benefits which are administered at Norcross, but if my hon. Friend has a particular case in mind I shall be glad to look into it.