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Nationalised Industry Officials (Telephone Inquiries)

Volume 990: debated on Monday 4 August 1980

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asked the Secretary of State for Industry whether he will issue a general direction to the nationalised industries for which he is responsible that all those employed by them who have contact with the public by telephone shall give their names at the caller's request.

No. Such matters are the responsibility of the nationalised industry concerned. I am advised that it is normally the practice for employees to give their names at the caller's request.