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Departmental Officials (Telephone Inquiries)

Volume 990: debated on Thursday 7 August 1980

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asked the Secretary of State for Defence whether persons employed by his Department who deal with the public by telephone are required to identify themselves at the citizen's request; whether any, and if so what, category of employee of his Department is forbidden to give his name at the request of a member of the public who speaks to him by telephone; if so, on what occasions and for what reasons; and whether he will instruct all those employed by his Department who have contact with the public by telephone to give their names at the caller's request.

It is the normal practice within the Ministry of Defence for stall to give their names when answering the telephone.