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Nationalised Industry Officials (Telephone Inquiries)

Volume 990: debated on Thursday 7 August 1980

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asked the Minister of Transport whether he will issue a general direction to the nationalised industries for which he is responsible that all those employed by them who have contact with the public by telephone shall give their names at the caller's request.

This is a matter for the industries themselves. My powers to give directions do not extend to management matters of this kind.