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Consumer Councils

Volume 36: debated on Monday 31 January 1983

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asked the Minister for Trade how many individual complaints were handled by each area or regional nationalised industries consumer council; and how many were received by the relevant national consumer council direct during the last 12 months for which figures are available.

Not all complaints are recorded, nor do all councils compile their complaint statistics on a uniform basis. The available information is as follows:

Transport Users Consultative Committees (Calendar Year 1982)
East Anglia85
Yorkshire373
East Midlands103
West Midlands90
North-East110
North-West427
Scotland225
South-West109
Wales115
London677
South-East202
TOTAL2,516
Post Office Users' Councils (Year Ending 31.3.82)
POUNC14,386
POUC Scotland1,071
POUC Northern Ireland357
POUC Wales658
TOTAL16,472
The National Gas Consumers' Council, Electricity Consumers' Council, Domestic Coal Consumers' Council and Central Transport Consultative Committee do not with individual complaint cases.
Gas Consumers' Councils (Year ending 31.3.82)
Eastern2,954
North-Eastern544
East Midlands1,870
West Midlands3,825
Northern3,486
North Thames2,576
North-West3,125
Scotland2,487

Gas Consumers' Councils (Year ending 31.3.82)

South-Eastern3,116
Southern1,033
South-Western803
Wales1,618
TOTAL27,437

Electricity Consultative Councils (Year ending 31.3.82)

Eastern2,662
East Midlands854
London2,084
Merseyside and North Wales807
Midlands927
North-Eastern632
North-Western2,708
South-Eastern810
Southern1,665
South Wales2,780
South-Western873
Yorkshire1,611
TOTAL18,413