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Complaints Procedures

Volume 80: debated on Thursday 13 June 1985

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asked the Secretary of State for Social Services whether he intends to establish complaints procedures to apply to services directly managed by regional health authorities, those managed by special health authorities and those managed by boards of governors.

I assume the hon. Member is referring to those special health authorities which provide hospital services to National Health Service patients. Services provided by those authorities, together with those managed directly by regional health authorities, are already covered by the Department's guidance on complaints procedures.