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Resettlement Agency

Volume 167: debated on Monday 12 February 1990

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To ask the Secretary of State for Social Security if he will list the quality of service performance indicators that have been introduced into the Resettlement Agency since its establishment as an agency.

The Resettlement Agency has been set a target to devise a scheme to assist resettlement unit managers to compare the effectiveness of units on a common basis. It also intends to undertake a study to examine clients' perceptions in an effort to help establish common standards for the units.