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Palmer Report

Volume 169: debated on Tuesday 13 March 1990

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To ask the Secretary of State for Transport when the leaflet explaining the role of the traffic commissioners and the traffic area offices promised following the Palmer report will be available; and if he will place a copy in the Library.

[holding answer 12 March 1990]: The Palmer report recommended that the Bus and Coach Council should be asked to draw up a code of practice on complaints from passengers, covering in particular the provision of suitable notices notifying passengers where complaints should be addressed. The Bus and Coach Council has agreed to undertake this task, in association with my Department, and work is due to begin on it shortly. I will place a copy of the code of practice in the Library when it is ready.