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Complaints

Volume 170: debated on Friday 30 March 1990

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To ask the Secretary of State for Transport if he will publish in the Official Report for each of the last 10 years (a) the number of complaints made against his Department to the Parliamentary Commission for Administration, (b) the number of complaints upheld and (c) the action he took on (b).

The number of complaints (a) made and (b) upheld for the past 10 years is as follows:

(a) complaints made(b) complaints upheld
198911
1988264
1987241
1986231
198517nil
1984344
1983282
1982234
1981335
1980332
1 Figures not yet available.
When the PCA upholds a complaint it is departmental practice to provide an appropriate remedy.