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Complaints Procedure

Volume 174: debated on Thursday 14 June 1990

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To ask the Secretary of State for Health how he intends to monitor and assess hospital complaints, family practitioner committee complaints, and the procedures at the General Medical Council and other related professional bodies.

Complaints made about the services provided in NHS hospitals are monitored by health authorities as required in directions made under section 17 of the National Health Service Act 1977; Family practitioner committees are obliged by regulations to forward reports to the Secretary of State. In addition, the Health Service Commissioner provides an independent assessment of the handling of complaints by health authorities and publishes his report annually.The General Medical Council is an independent statutory body whose procedures are governed by the Medical Act 1983. The council publishes annually a summary of cases considered by its disciplinary Committees. The Department is not routinely informed by professional bodies of complaints which they receive.