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Client Interviews (Interpretation)

Volume 195: debated on Thursday 25 July 1991

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To ask the Secretary of State for Social Security what arrangements exist for interpretation at interviews with clients who do not speak English; how much interpreters are paid; and if he will make a statement.

The existing arrangements for customers who do not speak English are a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency, who has taken a number of initiatives in respect of this matter. He will write to my hon. Friend and copies will be placed in the Library and the Public Information Office.