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Departmental Telephone Calls

Volume 199: debated on Tuesday 26 November 1991

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To ask the Secretary of State for Education and Science what information is available on the number of calls made to directory inquiries from his Department since 1 April 1991.

It is not possible to give complete statistics of all directory inquiry calls made by departmental personnel. While telephone logging equipment is now installed at the Department's main offices in London and Darlington, it is not available at small outstations or the divisional and local offices of Her Majesty's inspectorate.Data collected during October suggest that approximately 80 calls are made daily to directory inquiries from the Department's two principal sites.