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Mr. Wigley
To ask the Secretary of State for Social Security if he will issue guidelines to local benefit offices to simplify procedures for claiming benefits, especially for individuals over the age of 60 years who are claiming benefits for the first time.
Miss Widdecombe
The administration of benefits is a matter for Mr. Michael Bichard, the chief executive of the Benefits Agency. He will write to the hon. Member and copies will be placed in the Library and the Public Information Office.