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Citizens Charter

Volume 202: debated on Tuesday 21 January 1992

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To ask the Secretary of State for Health how much money his Department has spent on producing its citizens charter proposals, arising from production, distribution and publicity costs.

The amount of £2 million has been spent on the production and distribution of the patients charter. There has been an unprecedented level of demand for the charter. Over 900,000 requests from members of the general public for the charter have been received to date and more are still being received. This is a clear demonstration of the success of the patients charter.