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Emergency Ambulance Calls

Volume 202: debated on Friday 24 January 1992

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To ask the Secretary of State for Health if he will list (a) for each ambulance authority in England and (b) for each financial quarter of 1990–91 and for the first three quarters of 1991–92 the percentage of emergency calls reached (i) within seven minutes, (ii) within 14 minutes in urban areas and (iii) within 19 minutes in a rural area.

The information is not available in exactly the form requested.Figures are collected centrally on a financial year basis, and the standards of seven and 14 minutes for metropolitan authorities and seven and 19 minutes for non-metropolitan authorities were not widely used until 1991–92.The tables show the numbers and percentages of emergency calls being responded to within the standards of eight and 20 minutes for non-metropolitan authorities and seven and 14 minutes for metropolitan authorities for the financial year 1990–91 which are the latest available.

Ambulance authority

Total number of emergency calls

Number where response within 8 minutes

Percentage of calls where response within 8 minutes

Time at 50th percentile (minutes)

Hereford and Worcester19,91511,55358.08.0
Shropshire12,3486,26950.88.0
Staffordshire39,90719,08647.88-10
Warwickshire11,4417,01661.37.6
Cheshire36,71820,62456.27.0
Lancashire73,64049,42167.17.6

Source: KA34—DH Statistics and Management Information (SM 12B) 1991.

Patient transport services: Table 2

1990–91

Quality of service

Emergency calls: Response times: Non-Metropolitan authorities

England

Ambulance authority

Total number of emergency calls

Number where response within 20 minutes

Percentage of calls where response within 20 minutes

Time at 95th percentile (minutes)

Cleveland23,78421,66491.114.0
Cumbria14,36513,12691.423.0
Durham29,51028,54296.718.2
Humberside42,38442,23199.613.6
North Yorkshire119,24118,40395.616.5
Derbyshire36,56935,24996.418.0
Leicestershire31,49830,29596.219.0
Lincolnshire15,55214,88695.720.0
Nottinghamshire53,64951,74796.518.0
Cambridgeshire18,09016,10389.019.0
Norfolk24,85622,04988.718.1
Suffolk11,51010,17588.421.6
Bedfordshire20,64120,12397.517.0
Hertfordshire36,87335,10395.220.0
Essex62,30158,37293.717.1
East Sussex36,26833,29791.815.0
Kent56,70154,83396.718.0
Surrey46,77245,36897.015.6
West Sussex25,95724,28893.625.0
Dorset26,26424,56893.517.7
Hampshire44,14842,91997.219.7
Wiltshire14,90414,56297.716.9
Isle of Wight4,2713,58283.919.5
Berkshire27,48225,59393.119.0
Buckinghamshire18,77616,64488.616.0
Northamptonshire16,60816,313982159
Oxfordshire17,89115,62587.321.0
Avon33,09831,88596.315.9
Cornwall and Isles of Scilly16,37114,80690.422.0
Devon32,68130,78594.2
Gloucestershire15,40014,60694.819.0
Somerset11,01410,14392.120.2
Hereford and Worcester19,91519,02895.518.0
Shropshire12,34811,41592.420.0
Staffordshire39,90738,98697.717.0
Warwickshire11,44110,98396.019.5
Cheshire36,71832,08087.416.0
Lancashire73,64072,81098.915.7

1 1988–89 data.

Patient transport services: Table 3

Quality of service: Emergency calls; Response times; Metropolitan authorities

England

Ambulance authority

Total number of emergency calls

Number where response within 7 minutes

Percentage of calls where response within 7 minutes

Time at 50th percentile (minutes)

Northumbria Metropolitan67,30935,67453.07.0
West Yorkshire Metropolitan113,34739,00634.48.2
South Yorkshire Metropolitan64,86320,24631.28.1
London Ambulance Service456,69550,39011.012.0
West Midlands Metropolitan117,19160,82251.97.3
Mersey Metropolitan103,40061,61859.67.0
Greater Manchester Metropolitan159,13074,20246.68.1

Source:

KA34 DH Statistics and Management Information (SM12B) 1991.

Patient transport services: Table 4, 1990–91

Quality of service: Emergency calls; Response times; Metropolitan authorities

England

Ambulance authority

Total number of emergency calls

Number where response within 14 minutes

Percentage of calls where response within 14 minutes

Time at 95th percentile (minutes)

Northumbria Metropolitan67,30961,58891.513.0
West Yorkshire Metropolitan113,34799,18787.516.5
South Yorkshire Metropolitan64,86348,87775.416.0
London Ambulance Service456,695336,73473.721.0
West Midlands Metropolitan117,191103,24588.119.0
Mersey Metropolitan103,40099,75296.513.0
Greater Manchester Metropolitan159,130150,53794.614.3

Source:

KA34 DH Statistics and Management Information (SM12B) 1991.