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Citizens Charter

Volume 205: debated on Monday 16 March 1992

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To ask the Secretary of State for Transport what will be the impact of the citizens charter on the standards of rail services delivered to Pitsea, Basildon and Laindon stations.

The objective of BR's passengers charter is to raise standards on all lines, including the London, Tilbury and Southend line. To this end it outlines a range of measures to encourage efficient management and to make BR more responsive to customers' needs. On the London, Tilbury and Southend line a further key factor in achieving a significant improvement in quality of service will be the £50 million resignalling programme for which BR intends to let a contract shortly.