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Citizens Charter

Volume 227: debated on Monday 28 June 1993

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To ask the Chancellor of the Duchy of Lancaster when he next intends to visit Birmingham to discuss citizens charter issues.

I shall be visiting Birmingham on 5 July to take part in the second citizens charter forum.The first forum, one of a series of eight to be held thoroughout the country to discuss local implementation of the charter, was held in Manchester on 21 June and was attended by 230 managers of local public service organisations.


To ask the Chancellor of the Duchy of Lancaster what principal conclusions he has drawn from experience of the citizens charter programme to date; and how the lessons are being applied for future charters.

Implementing charter principles is bringing about real improvements in public services. The principles will continue to be applied to all public services in the future.