To ask the President of the Board of Trade what targets he has set the Radiocommunications Agency for 1993–94.
I have set the agency a range of key targets for 1993–94 which will appear in the agency's annual report for 1992–93. In addition to achieving an efficiency improvement of 4 per cent., it will also be required to meet the following quality of service targets covering its licensing work and enforcement activities:
- 99 per cent. of new aeronautical and aircraft applicants and amendments to be processed within three working days;
- 90 per cent. of ships' radio licences to be issued within one month;
- 98 per cent. of maritime business radio cases to be processed within one month;
- 99 per cent. of new on-site paging applications and amendments to be processed and despatched within four working days;
- 90 per cent. of new private mobile radio applications and amendments that require no international coordination to be processed and despatched within 15 and 20 working days respectively.
- 100 per cent. of safety of life services complaints to be handled within 24 hours;
- 98 per cent. of business complaints to be handled within five working days; and
- 98 per cent. of domestic complaints to be handled within one month.
In addition, I have set the chief executive of the agency the personal target of replying within 10 working days to letters from Members of Parliament delegated to him for reply.