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Radiocommunications Agency

Volume 229: debated on Friday 23 July 1993

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To ask the President of the Board of Trade what targets he has set the Radiocommunications Agency for 1993–94.

I have set the agency a range of key targets for 1993–94 which will appear in the agency's annual report for 1992–93. In addition to achieving an efficiency improvement of 4 per cent., it will also be required to meet the following quality of service targets covering its licensing work and enforcement activities:

Licensing

  • 99 per cent. of new aeronautical and aircraft applicants and amendments to be processed within three working days;
  • 90 per cent. of ships' radio licences to be issued within one month;
  • 98 per cent. of maritime business radio cases to be processed within one month;
  • 99 per cent. of new on-site paging applications and amendments to be processed and despatched within four working days;
  • 90 per cent. of new private mobile radio applications and amendments that require no international coordination to be processed and despatched within 15 and 20 working days respectively.

Enforcement

  • 100 per cent. of safety of life services complaints to be handled within 24 hours;
  • 98 per cent. of business complaints to be handled within five working days; and
  • 98 per cent. of domestic complaints to be handled within one month.

In addition, I have set the chief executive of the agency the personal target of replying within 10 working days to letters from Members of Parliament delegated to him for reply.