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Young People (Complaints)

Volume 229: debated on Tuesday 27 July 1993

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To ask the Secretary of State for Health how many complaints have been received from children and young people at each youth treatment centre since the introduction of formal compliants procedures.

Formal complaints procedures were voluntarily introduced in the Glenthorne and St. Charles centres in 1989 and 1991 respectively. The number of complaints recorded by each centre over these periods is shown in the table.

Glenthorne

St. Charles

April 1989-March 199036
April 1990-March 199144
April 1992-March 19935412

Figures for 1991–92 were not collated as the service was under review prior to establishment as an executive unit of the Department from 1 April 1992.

To ask the Secretary of State for Health (1) how many complaints have been made by or on behalf of children aged under 18 years concerning (a) hospital care, (b) clinical judgments and (c) health care in the community in each year since 1985;(2) how many complaints by or on behalf of children and young people aged under 18 years have been made to the health service Commissioner in each year since 1985; and how many of those complaints concerned

(a) health authorities, (b) the Mental Health Act Commission and (c) the Public Health Service Laboratory board.

To ask the Secretary of State for Health is she will list the date, incident, and local authority involved on each occasion when she has had reason to intervene under section 84 of the Children Act 1989.