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Citizens Charter

Volume 281: debated on Wednesday 17 July 1996

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To ask the Chancellor of the Duchy of Lancaster when he intends to issue guidance for Departments and agencies on redress under the citizens charter. [38390]

The Office of Public Service issued guidance to Departments and agencies today on redress under the citizens charter. This guidance takes into account the views of the Select Committee on the Parliamentary Commissioner for Administration and those of the citizens charter complaints task force. It provides a framework for Departments and agencies to enable them to provide quick and effective redress when things go wrong.I am placing a copy of the guidance in the Library of the House.