Hansard

Teachers Pension Agency

Volume 281: debated on Wednesday 17 July 1996

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Mr. Riddick

To ask the Secretary of State for Education and Employment what key performance targets she has set for the Teachers Pension Agency in the first half of 1996–97. [38314]

Mr. Robin Squire

For the period of 1 April to 30 September 1996, the key performance targets for the Teachers Pension Agency are:

  • (a) to process 98 per cent. of the applications for retirement awards by the payable date, or if later, then within 30 days of receipt of the application;
  • (b) to meet the agreed accuracy target for pensions-related calculations;
  • (c) to provide a substantive answer to 95 per cent. of all inquiries within 15 working days of receipt;
  • (d) to manage the programme agreed with the agency's clients for the collection and processing of service and salary data relating to teachers and to seek timely submission of that data; and
  • (e) to support Capita Managed Services Ltd. in the orderly transition of the administration of the teachers superannuation scheme to the private sector on 1 October 1996.