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Public Services

Volume 301: debated on Wednesday 19 November 1997

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To ask the Chancellor of the Duchy of Lancaster if he will make a statement on his plans to involve ordinary people more in decisions about the delivery of public services. [15104]

As part of the relaunch of the Citizen's Charter, we are undertaking a wide-ranging consultation exercise to find out what people want in the new programme.I also plan to set up a People's Panel early in the new year, which will provide us with more information on the experiences of users of public services.