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Public Service Delivery (Consultation)

Volume 301: debated on Wednesday 19 November 1997

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To ask the Chancellor of the Duchy of Lancaster if he will make a statement on his proposals to consult and involve ordinary people more in discussions about the delivery of public services. [15098]

As part of the relaunch of the Citizen's Charter, we are undertaking a wide-ranging consultation exercise to find out what people want in the new programme. We are also planning to set up a People's Panel early in the new year, in order that the public's views inform our plans to improve the delivery of public services.