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Citizens Charters

Volume 301: debated on Tuesday 25 November 1997

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To ask the Chancellor of the Duchy of Lancaster if he will list each citizens charter currently operating and its running cost in the last available year. [17320]

There are 40 main national Charters, which are as follows: List of Charters

  • United Kingdom
  • Taxpayer's Charter (HM Customs & Excise)
  • Taypayer's Charter (Inland Revenue)
  • Traveller's Charter (HM CustoMs and Excise)
  • Great Britain
  • Benefits Agency Customer Charter
  • Child Support Agency Charter
  • Contributor's Charter
  • Employer's Charter
  • Jobseeker's Charter
  • Redundancy Payments Service Charter
  • England and Wales
  • Charter for Court Users
  • Victim's Charter
  • England only
  • Charter for Further Education
  • Charter for Higher Education
  • Council Tenant's Charter
  • London Bus Passenger's Charter
  • London Underground's Customer Charter
  • Parent's Charter
  • Patient's Charter
  • Road User's Charter
  • Scotland only
  • Further and Higher Education Charter in Scotland
  • Justice Charter for Scotland
  • Parent's Charter in Scotland
  • Patient's Charter
  • Tenant's Charter for Scotland
  • Wales only
  • Charter for Further Education
  • Charter for Higher Education
  • Charter for Council Tenants in Wales
  • Charter for Parents in Wales
  • Charter for Patients in Wales
  • Northern Ireland only
  • A Charter for Patients and Clients
  • Bus Passenger's Charter
  • Charter for Further Education in Northern Ireland
  • Child Support Agency (NI) Charter
  • Courts' Charter for Northern Ireland
  • Northern Ireland Housing Executive Tenant's Charter
  • Northern Ireland Railways Passenger's Charter
  • Parent's Charter
  • Royal Ulster Constabulary Charter
  • Social Security Agency Customer Charter
  • Training and Employment Agency Customer's Charter
In addition there are over 10,000 local charters, which are not centrally controlled.

Running Costs

The Citizens Charter Unit in my Department had a budget of £4.8 million in the last financial year (1996–97), of which £2.9 million was spent on the Charter Mark Awards Scheme.

Other departments are responsible for arrangements to oversee the running of their charters. These costs are not held centrally and could only be provided at disproportionate costs.

In June, we announced that we would relaunch the Charter programme. We began a consultation exercise on 16 September and will publish the results next year.