The text on this page has been created from Hansard archive content, it may contain typographical errors.
Mr. Connarty
To ask the Secretary of State for Northern Ireland what targets have been set for the Driver and Vehicle Testing Agency during 1998–99. [37069]
Mr. Paul Murphy
For 1998–99, the following performance targets have been set:
| Target | |
| Vehicle test appointments average waiting time | 21 days |
| Driving test appointments average waiting time | 31 days |
| Productivity (vehicle testing) | 18.5 units per man per day |
| Productivity (driver testing) | 7.98 units per man per day |
| Faulty inspections | Not to exceed 0.01% of tests conducted |
| Level of complaints about booking arrangements | Less than 0.15% of applications received |
| Level of complaints about the conduct of tests | Less than 0.15% of applications received |
| Level of customer satisfaction with booking arrangements | At least 85% plus or minus 2% within the range of sampling error |
| Level of customer satisfaction with test procedures | At least 92% plus or minus 2% within the range of sampling error |
| Level of compliance with Theory Test Service Standards | 92% |