To ask the Minister for the Cabinet Office what action he is taking to ensure that public services are more responsive to complaints from members of the public. [75371]

As part of the launch of the Service First programme last year, we issued guidance on the handling of complaints. We have also been working with the British Standards Institution to develop a national standard on complaints handling, which will be published in May. More recently, we have set up links from the Service First website to all of the main government complaints procedures that are available on the Internet and we are encouraging all those departments and agencies who have not yet done so to put their complaints procedures on the net.