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Ms Lawrence
To ask the Chancellor of the Exchequer what targets will be set for the Valuation Office Executive Agency for 1999–2000. [78855]
Dawn Primarolo
I have set the following key targets for the Valuation Office in 1999–2000:
- Operational
- rating
- to publish new rating valuation lists by 31 December 1999
- to clear 264,500 appeals against the existing rating lists
- Council tax
- against the policy, in co-operation with the valuation tribunals, of clearing appeals within 6 months of receipt:
- to clear council tax appeals equal to the number received up to a maximum of 80,000
- Client and customer services
- to achieve a further improvement against the Agency's valuation indicator by 1 per cent. to 88 per cent.
- to meet timeliness targets in 90 per cent. of cases
- Finance and cost efficiency
- to break even overall after charging for the full cost of chargeable services including notional interest of 6 per cent. on the average working capital.
- measurement will be within a tolerance of the greater of 2 per cent. of relevant turnover or £1 million
- to achieve financial efficiency gains of 4.0 per cent.
- Investing in People
- to achieve Investors in People accreditation by 31 December 1999.