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Mr. Webb
To ask the Secretary of State for Work and Pensions what specialist training is given to those working in Pension Service call centres. [98107]
Mr. McCartney
Training for staff in the new Pension Service Pension Centres is designed to ensure that they have the knowledge and skills needed to provide a high-quality service to Pension Service customers. The training covers various themes, depending on each individual member of staff's role, including: customer service, IT/telephony, business procedures and management.