Skip to main content

Nhs Direct

Volume 400: debated on Wednesday 26 February 2003

The text on this page has been created from Hansard archive content, it may contain typographical errors.

To ask the Secretary of State for Health if it is his policy that NHS Direct retain its responsibility for out-of-hours calls. [99084]

We are working towards implementing the NHS Plan target that by the end of 2004, a single phone-call to NHS Direct will be a one-stop gateway to out-of-hours healthcare, passing on calls, where necessary to the appropriate service provider.

To ask the Secretary of State for Health whether it is his policy that NHS Direct nurses will be the first point of contact for all out-of-hours calls by the end of 2004. [99089]

We are working towards implementing the NHS Plan target that by the end of 2004, a single phone-call to NHS Direct will be a one-stop gateway to out-of-hours healthcare, passing on calls, where necessary to the appropriate service provider. This first point of contact could be a qualified call handler or NHS Direct nurse.