Skip to main content

Nhs Direct

Volume 400: debated on Monday 3 March 2003

The text on this page has been created from Hansard archive content, it may contain typographical errors.

To ask the Secretary of State for Health what the average length of call was to NHS Direct between (a) 15 October 2001 and 10 February 2002 and (b) 15 October 2002 and 10 February 2003. [97820]

NHS Direct did not consistently start collecting call length data until April 2002. The average length of call to NHS Direct from April 2002 is shown in the table.

NHS Direct—national average nurse call length in seconds
Average call length
April 2002835
May 2002834
June 2002829
July 2002813
August 2002796
September 2002794
October 2002767
November 2002744
December 2002693
January 2003685