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Mr. Burns
To ask the Secretary of State for Health what the average length of call was to NHS Direct between (a) 15 October 2001 and 10 February 2002 and (b) 15 October 2002 and 10 February 2003. [97820]
Mr. Lammy
NHS Direct did not consistently start collecting call length data until April 2002. The average length of call to NHS Direct from April 2002 is shown in the table.
NHS Direct—national average nurse call length in seconds | |
Average call length | |
April 2002 | 835 |
May 2002 | 834 |
June 2002 | 829 |
July 2002 | 813 |
August 2002 | 796 |
September 2002 | 794 |
October 2002 | 767 |
November 2002 | 744 |
December 2002 | 693 |
January 2003 | 685 |