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Office Of Fair Trading

Volume 401: debated on Friday 14 March 2003

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To ask the Secretary of State for Trade and Industry if she will make a statement on the OFT's long term target to clear all cases over two years old. [102797]

The OFT has set internal targets for dealing with complaints about unfair terms in consumer contracts under the Unfair Terms in Consumer Contracts Regulations 1999. The National Audit Office notes in its recently published report, 'The Office of Fair Trading: Progress in Protecting Consumers' Interests', that the OFT has increased the size of the team dealing with unfair contract terms and has given senior managers more autonomy in order to speed up its investigations.The NAO confirm that the OFT 'is making good progress in reducing the number of cases over two years old'.