Skip to main content

Tax Credits

Volume 401: debated on Thursday 20 March 2003

The text on this page has been created from Hansard archive content, it may contain typographical errors.

To ask the Chancellor of the Exchequer how many calls were received by the working families' tax credit and disabled person's tax credit dedicated telephone line for hon. Members and members of the devolved administrations in each year since its creation; and what the cost of the line has been in each year. [103519]

In October 2000, the Inland Revenue introduced the dedicated Hotline numbers for queries from MPs and members of the devolved assemblies about working families' tax credit and disabled person's tax credit. For the remainder of the 2000–2001 financial year, there were 234 calls to the Hotline. In the 2001–2002 financial year there were 418

WFTC Oct 1999 to Dec 1999WFTC Jan 2000 to Dec 2000WFTC Jan 2001 to Dec 2001WFTC Jan 2002 to Dec 2002WFTC Jan 2003 to date
Answered1,037,9156,115,5285,882,3806,060,443813,187
DPTC Oct 1999 to Dec 1999DPTC Jan 2000 to Dec 2000DPTC Jan 2001 to Dec 2001DPTC Jan 2002 to Dec 2002DPTC Jan 2003— to date
Answered35,935207,946227,568232,38939,356
An estimate of the staffing cost of the line in each year is given in the table.
Period£000s
1/10/99 to 31/3/001,406
1/4/00 to 31/3/016,511
1/4/01 to 31/3/027,776
1/4/02 to 28/2/037,223

To ask the Chancellor of the Exchequer how much his Department is spending on advertising the new (a) child tax credit and (b) working tax credit, with particular reference to (i) television advertising, (ii) radio advertising, (iii) leaflets, (iv) factsheets, (v) claim packs and (vi) A3 posters. [103526]

Spending on the promotional campaign for the new tax credits is currently estimated as follows: (i) media costs for:

(£000s)
Television advertisements8,016
Media costs for radio advertisements876
Leaflets642
FactsheetsNo costs to date
A3 posters21
The cost of producing claim packs is estimated at:4,031,000
All estimated costs include VAT. Postage costs are not included.

To ask the Chancellor of the Exchequer if he will make a statement regarding the take-up rate of the new (a) child tax credit and (b) working tax credit. [103527]

I refer the hon. Gentleman to the answer given to the hon. Member for Havant (Mr. Willetts) on 19 March 2003, Official Report, column 760W.

calls. Between April 2002 and early March 2003, there have been 314 calls. Advisers on the Hotline also carry out a range of other customer service duties, and so it is not possible to isolate the cost of the Hotlines.

To ask the Chancellor of the Exchequer how many calls were received by the working families' tax credit and disabled person's tax credit public telephone line in each year since its creation; and what the cost of the line has been in each year. [103520]

The schedule below gives details of the number of calls answered by the WFTC and DPTC helplines since they first opened.

To ask the Chancellor of the Exchequer by what means childless people have been alerted to their possible entitlement to claim working tax credit. [94020]

The new tax credits—Working Tax Credit and Child Tax Credit—are introduced in April. A high-profile publicity campaign has been running since last autumn to alert people to their entitlement and to encourage them to claim. The campaign has so far included national television advertising, national and local radio advertising, adverts in the national press as well as on-line publicity. Treasury ministers led a series of roadshows across the United Kingdom in September and October. Leaflets and posters have been produced and are being made widely available. The Inland Revenue is also piloting new ways of working with local community groups to maximise take-up. At the same time Jobcentre Plus offices are making sure their clients are aware of the help they can get, through the Working Tax Credit, as they move into work.