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Valuation Office Agency (Key Performance Indicators 2003–04)

Volume 402: debated on Thursday 3 April 2003

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I have today set the following key performance indicators for the Valuation Office Agency for 2003–04:1. Valuation Accuracy

Contain reductions in 2000 local rating lists to less than 7.5 per cent. in respect of compiled list appeals settled in 2003–04, and to a maximum of 4.7 per cent. of the total compiled list rateable value over the entire life of the 2000 rating lists.

2. Revaluations

Prepare for the forthcoming revaluation of non-domestic properties in England and Wales by completing 85 per cent. of the initial valuations required
Prepare for the forthcoming revaluation of domestic properties in Wales by completing 50 per cent. of initial bandings required
Prepare for the forthcoming revaluation of domestic properties in England by digitising data in respect of a minimum of three million properties.

3. Rating Appeal Programming

Make draft programmes available by 31 July 2003, publish final programmes by 1 October 2003 and adhere to the start date in 95 per cent. of cases.

4. Customer satisfaction

Improve customer satisfaction, based on annual surveys, to 86 per cent.

5. Value for money

Improve productivity by 2.5 per cent..

6. Land Services

Achieve a fee income of £17.8 million ensuring that its share of VOA costs is covered.

7. People satisfaction

Improve staff satisfaction in working for the VOA in comparison with other places of work, based on annual surveys, by 2 per cent.

8. Financial "break even"

Recover full resource costs, including a return on capital of 3.5 per cent. from fees and charges.