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Basic State Pension

Volume 402: debated on Thursday 3 April 2003

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To ask the Secretary of State for Work and Pensions how many letters he has received on the recent document sent to pensioners on the percentage change in the basic pensions; and if he will make a statement. [104765]

This is a matter for Alexis Cleveland, Chief Executive of The Pension Service. She will write to my hon. Friend.

Letter from Alexis Cleveland to Paul Flynn, dated 3 April 2003:

The Secretary of State for Work and Pensions has asked me to respond to your recent Parliamentary Question asking how many letters he has received on the recent document sent to pensioners on the percentage change in the basic pension; and if he will make a statement.
At the annual uprating exercise pensioners are issued with a number of forms:
People who are paid direct to their bank/building society account received:
BR2189 flyer leaflet, which provides the uprated standard weekly rates of benefit;
form BR2199, which is the formal notification of the customers' own uprated pension;
leaflet BR2215, which gives general benefit guidance, including a complaints procedure; and
a stop press leaflet, which aims to answer all the main questions that the customer may have regarding uprating.

People who use order books received:
a UP25 flyer. This is issued with all order books issued between December and May, even if the order book expires before the annual uprating. This provides the details of the new uprated standard weekly rates of benefit.
All uprating notifications have now been issued. I have received three letters from MPs about this issue and the Ministerial Correspondence Team has received one letter.
I hope that this is helpful.