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Rate Collection Agency

Volume 402: debated on Friday 4 April 2003

The text on this page has been created from Hansard archive content, it may contain typographical errors.

The ministerial targets for the Rate Collection Agency, Northern Ireland, for the period 1 April 2003–31 March 2004 are as follows:

to collect 98 per cent. (or the 2002–03 outturn if higher) of a forecast £758 million Gross Collectable Rate (excluding Late Assessments) by 31 March 2004;
to deliver an efficiency saving of 2 per cent.;
to accurately calculate and advise District Councils of the Actual Penny Product outturn for 2002–03, and to forecast the Estimated Penny Product for 2004–05 by 1 November 2003;
to process 98 per cent. of Housing Benefit applications free from error;
to achieve an average turnaround time for processing regular, non-annual Housing Benefit applications of 25 working days;
to issue all eligible rate refunds within 14 working days of being identified as a rate refund;
to achieve, by 31 March 2004, an overall rating for service provision of 'satisfied' or above, from at least 95 per cent. of respondents;
to live within budget allocations for 2003–04.
Copies of the Rate Collection Agency's Corporate and Business Plan for 2003–06, which includes these targets, were deposited in the Northern Ireland Assembly on 1 April 2003. Copies will also be placed in the House of Commons Library and the House of Lords Library.