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Telephone Helplines

Volume 403: debated on Monday 7 April 2003

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To ask the Secretary of State for Education and Skills pursuant to his Answer of 6 February 2003, Official Report, column 360W, on telephone helplines, how many calls were made to each helpline charged at national rate in the last year for which records are available; and what the average duration was of these calls. [105897]

The number of telephone calls made to each of the three helplines charged at national rate and the average duration of these calls for the period 1 March 2002 to 28 February 2003 were as follows:

HelplineNumber of callsAverage length of call (minutes seconds)
Department's Public Enquiry Point (PEU)165,38002.45
Laptops for Teachers2,31601.48
Curriculum On Line (this helpline began in November 2002. These figures cover 1 November 2002 to 28 February 2003).2,02203.18