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Armed Forces Personnel Administration Agency

Volume 403: debated on Wednesday 9 April 2003

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The Key Targets have been set for the Chief Executive of the Armed Forces Personnel Administration Agency (AFPAA) for the Financial Year 2003–04. The Targets build upon progress made by the Agency since it formed on 1 April 1997, and are set against the following groupings.

Service Enhancement—Joint Personnel Administration (JPA)

The delivery of a procurement strategy for JPA by February 2004 to enable the submission of a Main Gate Business Case to the Defence Investment Approvals Board during Financial Year 2004—05.

Service Enhancement

In total 96 per cent. of all change projects (Major change) to be delivered within agreed project tolerances; 95 per cent. of all other change to be delivered in accordance with the AFPAA Change Control Steering Group (CCSG) approved plans.

Delivery of Service

To make 99.9 per cent. of all pay payments by the due date (excluding late payments caused by events determined to be outside the control of the Agency).

Error rate of accuracy to be kept within 0.1 per cent. per volume of payments. To make 99 per cent. of all pension payments (including new awards) by the due date (excluding late payments caused by events determined to be outside the control of the Agency).

Error rate of accuracy to be kept within 0.1 per cent. per volume of payments.

Business Improvement

To determine, implement and maintain a responsive and flexible Business Improvement Plan endorsed by DCDS(Pers) and have recorded baselines for all areas of improvement contained within the plan by 31 March 2004.

Efficiency

To reduce the unit cost by 0.5 per cent. in 2003—04 which will contribute to a 12 per cent. reduction, over a four-year period, from 2002—03 for delivery of core Pay and Personnel Administration.