I am pleased to announce that the Children and Family Court Advisory and Support Service (CAFCASS) has published its Corporate Plan for 2003 to 2006. The Plan contains details of CAFCASS's Key Performance targets set by my Right Honourable and Noble Friend, the Lord Chancellor. These targets are set out below:
In public law no less than 80 per cent. of cases should be allocated within 7 days.
In private law cases at least 95 per cent. of requests in the month should be allocated 10 weeks before the filing date.
Carry out during 2003–04 a customer satisfaction survey to inform the development of a service improvement action plan.
All new recruits to have received induction training within 16 weeks of joining.
Sickness absence rate of no higher than 5 per cent. (equivalent to 12 days per person per annum).
Manage our funding to live within, subject to a 1 per cent. tolerance limit, our resource allocation.
Copies of the Corporate Plan have been placed in the libraries of both Houses. Further copies of the Corporate Plan may be obtained from CAFCASS.During 2003–04 develop a demonstrably robust methodology for calculating unit costs and assess the baseline position, to inform specific key performance indicators from 2004–05.