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Post Office Pin Pads

Volume 405: debated on Monday 12 May 2003

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To ask the Secretary of State for Trade and Industry what efforts are being made to ensure the Post Office pin pads to access benefit entitlement are user friendly for blind and partially sighted people; and if she will make a statement. [111714]

The Post Office is working to ensure their services are as accessible to as many customers as possible. In the short term, the Post Office intends to improve current PIN pads by fitting a guard over the buttons to help guide customers. I understand this will be done as soon as possible. In the longer term, they intend to look at technological options to provide a secure alternative to PIN pads for people with disabilities. As this is a matter which falls within the day to day responsibility of Post Office Limited, I have asked the Chief Executive to reply direct to my hon. Friend.