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Volume 405: debated on Wednesday 14 May 2003

The text on this page has been created from Hansard archive content, it may contain typographical errors. has been set the following performance targets for 2003–04

  • i. The Agency will facilitate at least £120 million value for money improvements for Central Civil Government over the 2003–04 year.
  • ii. The Agency will continue to achieve levels of customer satisfaction above 90 per cent.
  • iii. The Agency will make a Return On Capital Employed (ROCE) payment of 8 per cent.
  • iv. The Agency will reduce by 5 per cent. the ratio of internal costs over value for money improvements compared with the outturn for the same ration in 2002–03.
  • A copy of the Agency's Business Plan for 2003–04 can be found on their website