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Call Centres

Volume 405: debated on Tuesday 20 May 2003

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To ask the Secretary of State for Scotland if she will make a statement on prospects for employment in Scottish call centres. [113531]

The Government are already working with the industry to ensure the continuing development of this important business sector in Scotland. A number of initiatives are now in place to help companies improve their work force skills and assist the move into higher value-added services and to maintain and improve its competitiveness. I will be meeting the Chief Executive of the Call Centre Association shortly, to hear at first hand the industry's own assessment of its business growth potential in Scotland.