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Valuation Office Agency (Liverpool)

Volume 405: debated on Wednesday 21 May 2003

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To ask the Chancellor of the Exchequer what assessment he has made of the quality of performance of the Valuation Office Agency in Liverpool. [114821]

The Valuation Office Agency (VOA) operates 22 Group Valuation Offices throughout England and Wales. The VOA has recently introduced a range of different indicators of performance covering customer services, people management and key business results, both financial and non-financial. Final audited figures for 2002–03 are not available, but the initial figures show the Liverpool Group in the upper quartile.