Key Targets have been set for the Chief Executive of the Naval Manning Agency for the financial year 2003–04 and are shown below. The targets build upon and are consistent with those demanded of the NMA since its vesting in July 1996 and encompass the full range of primary outputs demanded of the Agency:DEPLOYMENT OF NAVAL SERVICE PERSONNEL:
The percentage of filled officer billets to be: 93 per cent. or greater
The percentage of filled rating billets to be: 88 per cent. or greater
The percentage of filled RM other rank billets to be: 86 per cent. or greater
NAVAL SERVICE CAREER MANAGEMENT:
The percentage of officers receiving the required Notice of Change to be 60 per cent. or greater.
The percentage of ratings and RM other ranks receiving the required Notice of Change to be 98 per cent. or greater.
The number of occurrences where Minimum Time Ashore criteria are met to be: 99 per cent. or greater.
FINANCIAL RESOURCE MANAGEMENT:
To operate the NMA within zero to minus 1 per cent. of its 2003–04 Net Cash Allocation for Operating Activities.
MANPOWER REQUIREMENTS MANAGEMENT:
The variation of strength to be: Between + 1 per cent. and -2 per cent.
BUSINESS PERFORMANCE MANAGEMENT:
To achieve strict control of NMA manpower overheads to within plus or minus 2 per cent. of the baseline established for manpower overheads as at 1 October 2002.
CUSTOMER RELATIONS MANAGEMENT:
To achieve a Customer Confidence Score of 65.