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Nhs Direct

Volume 406: debated on Thursday 12 June 2003

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To ask the Secretary of State for Health what discussions he has had with the Scottish Executive regarding the application of experience from the operation of NHS Direct in (a) reducing staff turnover, (b) adopting family friendly work routines and (c) general call handling to NHS24. [113757]

NHS 24 has worked closely with NHS Direct in developing the service and is committed to continuous dialogue with the purpose of shared learning and good practice for the benefit of staff and service users.